OPEX Case Studies
Dekra Hosted Call Recording & Quality Monitoring
Business Systems helps Dekra, a premier auto-motivation specialist increase sales and profitability with Hosted Call Recording and Quality Monitoring.
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Carers UK Case Study
With 6.5 million carers across Great Britain, charity organisation Carers UK was set up nearly 50 years ago to offer support to unpaid carers looking after family or friends. Providing a telephone advice line to help sustain carers with emotional support and guidance, they recently appointed 10 home-based volunteers to complement the 2 office based advisors who collectively handle over 100 calls a day.
Carers UK identified a need for call recording to support this pilot ‘volunteer project’ and when deciding on a system to adopt, sought advice from the telephone help...
Moveme.com Case Study
Moveme.com take the stress out of house moves by providing a concierge service which assists people with planning and organising the move, getting local removal quotes, transferring utilities and providing price comparisons for home services.
Moveme.com generate leads through strategic affiliations with companies like Royal Mail who know when people are scheduled to move. To optimise their outbound customer contact process, Moveme.com appointed OPEX Hosting to provide telecoms functions for preview dialling, call recording and Aeriandi’s Liquid scripting tool....
TTL Automotive Case Study
TTL Automotive are specialist advisors to the automotive industry providing project management, performance improvement coaching, consultancy, training and a number of other support services to ensure that car dealerships, franchisees and major automotive brands, maximise sales and profit opportunities, whilst delivering the best possible customer experience. Delivering a number of performance improvement programmes to
customers, including Honda, SAAB, Renault and Fiat Group, TTL are committed to adding value to their customers’ bottom line by deploying technology solutions design...
Nemo Personal Finance Case Study
Nemo Personal Finance is part of the Principality Building Society Group and provides secured loans for UK homeowners. Operating for over 4 years, the company has over 100 employees who focus on unravelling the complications of personal finance and provide homeowners with loans that best suit their specific needs.
In 2007 the company's Senior Directors were recognised with the 'Leading Wales Award' for their entrepreneurial spirit and leadership style, and it is this culture that is still at the heart of their business today....
EBPC Case Study
The East Berkshire Primary Care Out of Hours Service (EBPC) is a community benefit society providing out of hours services for about 400,000 patients in the geographic area of East Berkshire. It provides GP services including telephone advice, primary care centres and home visiting services, and is also developing other projects locally.
As part of the EBPC remit the organisation has been tasked to deliver improved services for both patients and primary care staff across the region. EBPC chose to partner with technology provider OPEX Hosting to assist in achieving these goals, s...
Thamesdoc Case Study
Thamesdoc provides an essential out of hours doctors service which operates between 6.30pm in the evening until 8.00am in the morning and during weekends. Covering the county of Surrey, Thamesdoc provides this service to over 1.2 million patients ensuring that patients have access to medical advice and facilities when local GP’s are unavailable....
