OPEX Hosting Telephony Services

Carers UK Case Study

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With 6.5 million carers across Great Britain, charity organisation Carers UK was set up nearly 50 years ago to offer support to unpaid carers looking after family or friends. Providing a telephone advice line to help sustain carers with emotional support and guidance, they recently appointed 10 home-based volunteers to complement the 2 office based advisors who collectively handle over 100 calls a day.

Carers UK identified a need for call recording to support this pilot ‘volunteer project’ and when deciding on a system to adopt, sought advice from the telephone helpline association in recommending vendors.

Attached PDF's:
OPEX Carers UK Case Study