Carers UK Case Study

Overview

With 6.5 million carers across Great Britain, charity organisation Carers UK was set up nearly 50 years ago to offer support to unpaid carers looking after family or friends. Providing a telephone advice line to help sustain carers with emotional support and guidance, they recently appointed 10 home-based volunteers to complement the 2 office based advisors who collectively handle over 100 calls a day.

Carers UK identified a need for call recording to support this pilot ‘volunteer project’ and when deciding on a system to adopt, sought advice from the telephone helpline association in recommending vendors.