Prolog Case Study

Overview

Prolog is a privately owned outsourcer providing fulfilment and a variety of contact centre services across 4 UK sites. Ranked among the top 10 UK Call Centres they house over 700 agents who work with clients across central government, travel, automotive, telecommunications and the mail order industry.

As an outsourcer, one of the most valuable means of measurement by which Prolog’s clients can validate their investment in call centre services, is through the use of customer satisfaction surveys. It is vital that Prolog’s prestigious clients understand exactly how their customers feel about the way they have been dealt with and handled by the outsourcer.