OPEX Hosting Telephony Services

News for - December - 2007

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Virtual ACD's deliver calls virtually anywhere...

by OPEX Hosting, December 3rd 2007

...and record all the calls you want to at the same time - good result!

ACD's have been around for many years but the market has swung firmly towards software-only solutions for good reason. Firstly, it reduces cost of ownership, secondly, there is no capital outlay and thirdly you can switch on extras like call recording with a few extra key strokes.

The latest generation of ACD applications are 'hosted' and in the case of OPEX Hosting the ACD facility is pure IP technology which ensures

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East Berkshire Primary Care GP solution achieves 30% cost savings

by OPEX Hosting, December 1st 2007

East Berkshire Primary Care (EBPC) Out of Hours Services have launched a groundbreaking new initiative using technology from OPEX Hosting to provide GPs and primary care providers in their area with a raft of new telephony services.

These 'in-network' services are a 'pay-as-you-go' business package and deliver call recording, call routing and messaging, which provide numerous time and money saving benefits. Up until now, call recording to small-distributed locations like surgeries is expensiv

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