News for - September - 2008
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OPEX launched their 'hybrid' call recording model at CCExpo 2008
by OPEX Hosting, September 19th 2008
This show is the focus point for contact centres, it draws large crowds, and demand for call recording applications continues to grow year on year. As you would expect from call centres the principal interest was for agent quality monitoring and PCI compliance, both of which are mainstay competencies for Business Systems.
The 'business analytics' application of call recording is gaining traction and has made significant strides over last year; organisations are starting to understand how the
