OPEX Hosting Telephony Services

News for - October - 2008

News feeds

OPEX in-network call recording - now with 'campaign management' tools

by OPEX Hosting, October 1st 2008

Call Centres will love the latest SaaS (Software as a Service) offering from OPEX which provides 'campaign management' as an addition to the OPEX recording suite or if they prefer, as a separate module where the call centre already has an on-premise call recording system.

Using a SaaS model ensures that call centres can gain access to the very best campaign management technology without capital outlay; the process is pure 'usage-based' pricing, which perfectly suits today's economic climate.

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New whitepaper entitled....

by OPEX Hosting, October 1st 2008

The whitepaper is aimed at decision makers who are reviewing the case for implementing a hosted contact centre solution.

It outlines the types of organisations which should be considering hosted applications as well as defining the key enablers and benefits which are driving the trend for hosted technology.

The paper also incorporates a useful checklist of points to consider before embarking down the hosted route and outlines the key points to be considered when choosing a partner to work

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OPEX invest in 'Compliant' mobile phone recording technology

by OPEX Hosting, October 1st 2008

Business Systems' hosting company OPEX has recently invested in technology from Compliant Phones which records both speech and SMS texts from mobile phones. The new technology forms an essential part of the company's strategy of providing a tamper-proof solution for those organisations where compliance with FSA or best practice regulations are needed.

The roll out of these applications is being fuelled by the growing need for organisations to record mobile phones as well as landlines. The dr

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