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News for - July - 2009

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Outbound Dialling using Answer Machine Detection. Banned or not?

by OPEX Hosting Marketing, July 6th 2009

There seems to be some confusion as to whether outbound dialling using answer machine detection has been banned or not, getting straight to the point.... it hasn’t so why all the confusion?!

The confusion lies within the guidelines surrounding the use of answer machine detection. The DMA state that no more than 3% of calls made within a 24 hour period can be abandoned and calls that are picked up (that do not go through to an agent) must be left a message within a two second timeframe.