OPEX Hosting Telephony Services

News for - July - 2010

News feeds

OPEX achieves ISO 27001:2005 ISMS Registered Status

by OPEX Marketing, July 16th 2010

OPEX Hosting has recently been awarded the ISO 27001:2005 ISMS (Information Security Management System) - the international standard for a company based on how it manages its information security. With best practice guidelines on addressing confidentiality, integrity and availability of information assets, it forms an integral part of assuring OPEX customers of the company’s commitment to managing information securely.

Toby Sparrow, OPEX’s General Manager commented “We are

Campaign Management & Process Control

by OPEX Marketing, July 15th 2010

Hosted tools like Campaign Management & Process Control on the
desktop are a source of much interest in the contact centre world right
now for both inbound and outbound operations and here’s why...

Contact Centres today need to have fluid processes in place to ensure they
constantly provide the right performance levels, as failure to do so can
quickly see costs rise and profits drop. Having the right process in place
and keeping it current is key to good performance and in many