OPEX Hosting provide back-up for 111 service
by OPEX Marketing Team, April 4th 2013
With a number of out of hours healthcare providers having to transfer their call handling to the new 111 service, it’s always good to know there is a back-up option when things don’t quite go according to plan.
A recent example of this occurred at Cumbria Health on Call (CHOC), who had to transfer their call handling to the 111 service for the North West Region, only to find that within the first hour, after it had been implemented the service was not working and patient calls wer
OPEX Hosting exhibits at Improving Contact Centre Performance Conference
by OPEX Hosting marketing team, September 14th 2011
Celebrating its 10th year, the Improving Performance in the Contact Centre Annual Conference, hosted by Business Systems (a sister company to OPEX Hosting) attracts over 250 delegates typically from a customer services and call centre operations background.
This complimentary event promises to keep customer service managers updated on the latest technologies designed to improve performance by driving sales and service excellence. Leading customer service practitioners will share tips on what
Advances in low cost call recording drives huge uptake in healthcare sector
by OPEX Marketing Team, July 7th 2011
Advances in technology in recent years have meant that call recording is no longer limited to the larger private healthcare and insurance firms with access to vast technology budgets, resources and storage facilities. Thanks to the development of low cost, pay-as-you-go ‘hosted call recording’ solutions, smaller and mid-sized healthcare organisations are now reaping the benefits the technology has to offer.
According to Andy Mahoney, Healthcare Manager at OPEX Hosting - a provid
OPEX achieves ISO 27001:2005 ISMS Registered Status
by OPEX Marketing, July 16th 2010
OPEX Hosting has recently been awarded the ISO 27001:2005 ISMS (Information Security Management System) - the international standard for a company based on how it manages its information security. With best practice guidelines on addressing confidentiality, integrity and availability of information assets, it forms an integral part of assuring OPEX customers of the company’s commitment to managing information securely.
Toby Sparrow, OPEX’s General Manager commented “We are
Campaign Management & Process Control
by OPEX Marketing, July 15th 2010
Hosted tools like Campaign Management & Process Control on the
desktop are a source of much interest in the contact centre world right
now for both inbound and outbound operations and here’s why...
Contact Centres today need to have fluid processes in place to ensure they
constantly provide the right performance levels, as failure to do so can
quickly see costs rise and profits drop. Having the right process in place
and keeping it current is key to good performance and in many