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Mobile Phone Recording — comes of age
by OPEX Hosting Marketing, January 29th 2010
Providing users of mobile phones with the same level of protection and security as their ‘landline’ based colleagues is a customer message that has grown in intensity in recent years. So much so that demand has been driving technical development and the first systems designed for corporate usage came into operation during 2009.
This article provides a summary of the technology being used and how specific customer requirements are addressed.
Our first question to customers look
Moveme.com achieves call centre fluidity with hosted telephony and interaction tools
by OPEX Hosting Marketing, January 29th 2010
Moveme.com take the stress out of house moves by providing a concierge service which assists people with planning and organising the move, getting local removal quotes, transferring utilities and providing price comparisons for home services.
Moveme.com generate leads through strategic affiliations with companies like Royal Mail who know when people are scheduled to move. To optimise their outbound customer contact process, Moveme.com appointed OPEX Hosting to provide telecoms functions for p
Outbound Dialling using Answer Machine Detection. Banned or not?
by OPEX Hosting Marketing, July 6th 2009
There seems to be some confusion as to whether outbound dialling using answer machine detection has been banned or not, getting straight to the point.... it hasn’t so why all the confusion?!
The confusion lies within the guidelines surrounding the use of answer machine detection. The DMA state that no more than 3% of calls made within a 24 hour period can be abandoned and calls that are picked up (that do not go through to an agent) must be left a message within a two second timeframe.
Pandemic Planning is a top priority right now and here is how we can help!
by OPEX Hosting Marketing Team, May 6th 2009
OPEX Hosting is currently assisting a number of clients with their pandemic telephony requirements. For example customers in the healthcare sector are enquiring about the ability to set up a local flu line. OPEX Hosting can provide this at very short notice, supplying a 0300 number with call recording and advanced call routing. Calls can be routed to clinicians in different locations and even to home or mobile phones where desired, facilitating home working when required.
The Financial Servi
More MI from OPEX Hosting’s customer billing
by OPEX Marketing Team, May 6th 2009
No matter what we do in business, Management Information (MI) is vital and if we’re completely honest we can’t get enough of it. OPEX Hosting telephony services benefit from a new customer billing system which gives the end-user valuable and insightful MI.
OPEX Hosting is focused on adding value to their customers’ operations at every opportunity, readily identifying that an extremely important part of this value chain encompasses the customers’ billing experience.
