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OPEX achieves ISO 27001:2005 ISMS Registered Status
by OPEX Marketing, July 16th 2010
OPEX Hosting has recently been awarded the ISO 27001:2005 ISMS (Information Security Management System) - the international standard for a company based on how it manages its information security. With best practice guidelines on addressing confidentiality, integrity and availability of information assets, it forms an integral part of assuring OPEX customers of the company’s commitment to managing information securely.
Toby Sparrow, OPEX’s General Manager commented “We are
Campaign Management & Process Control
by OPEX Marketing, July 15th 2010
Hosted tools like Campaign Management & Process Control on the
desktop are a source of much interest in the contact centre world right
now for both inbound and outbound operations and here’s why...
Contact Centres today need to have fluid processes in place to ensure they
constantly provide the right performance levels, as failure to do so can
quickly see costs rise and profits drop. Having the right process in place
and keeping it current is key to good performance and in many
Mobile Phone Recording — comes of age
by OPEX Hosting Marketing, January 29th 2010
Providing users of mobile phones with the same level of protection and security as their ‘landline’ based colleagues is a customer message that has grown in intensity in recent years. So much so that demand has been driving technical development and the first systems designed for corporate usage came into operation during 2009.
This article provides a summary of the technology being used and how specific customer requirements are addressed.
Our first question to customers look
Moveme.com achieves call centre fluidity with hosted telephony and interaction tools
by OPEX Hosting Marketing, January 29th 2010
Moveme.com take the stress out of house moves by providing a concierge service which assists people with planning and organising the move, getting local removal quotes, transferring utilities and providing price comparisons for home services.
Moveme.com generate leads through strategic affiliations with companies like Royal Mail who know when people are scheduled to move. To optimise their outbound customer contact process, Moveme.com appointed OPEX Hosting to provide telecoms functions for p
Outbound Dialling using Answer Machine Detection. Banned or not?
by OPEX Hosting Marketing, July 6th 2009
There seems to be some confusion as to whether outbound dialling using answer machine detection has been banned or not, getting straight to the point.... it hasn’t so why all the confusion?!
The confusion lies within the guidelines surrounding the use of answer machine detection. The DMA state that no more than 3% of calls made within a 24 hour period can be abandoned and calls that are picked up (that do not go through to an agent) must be left a message within a two second timeframe.
