OPEX Hosting Telephony Services

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More MI from OPEX Hosting’s customer billing

by OPEX Marketing Team, May 6th 2009

No matter what we do in business, Management Information (MI) is vital and if we’re completely honest we can’t get enough of it. OPEX Hosting telephony services benefit from a new customer billing system which gives the end-user valuable and insightful MI.

OPEX Hosting is focused on adding value to their customers’ operations at every opportunity, readily identifying that an extremely important part of this value chain encompasses the customers’ billing experience.

A complete bureau service from Dataflow ensures OPEX can focus on its primary goal of providing a first class service with its core product offering whilst leveraging Dataflow’s systems knowledge and billing expertise to facilitate a quicker, more cost-efficient deployment of services.

For customers, this means calls made using the OPEX platform can now provide more detailed analysis. These statistics easily identify the busiest time, numbers called most frequently and the most expensive calls made — the perfect information to reduce costs and improve operational efficiency. In addition, the new billing system gives the end-user the ability to download itemised billing and gain historical access to invoices via the online portal.

Toby Sparrow, Sales Manager at OPEX Hosting, comments “We want every aspect of the service we provide to our customers to be a positive experience and chose to work with Dataflow because they enable us to provide a professional and presentable billing service which is consistent with our standards throughout the entire business.”

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