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OPEX launched their 'hybrid' call recording model at CCExpo 2008
by OPEX Hosting, September 19th 2008
The 'business analytics' application of call recording is gaining traction and has made significant strides over last year; organisations are starting to understand how they can leverage their data with real commercial benefits to the business.
The SaaS (software as a service) model was very much in evidence and clearly the concept of 'hosted' services has been totally embraced. OPEX launched their 'hybrid' call recording model which allows companies to toggle between the Business Systems on-premise systems or in-network services; depending upon whichever application best suits the customer's requirements.