OPEX Hosting provides bespoke development services helping businesses to customise telephony applications to suit their specific requirements or integrate one product suite with another.
In some cases a mix of hosted and on-premise systems is the right business approach and in these cases OPEX will work with its sister company Business Systems UK to deliver an optimum 'hybrid' customer solution.
Typically applications like self service and campaign management require a degree of customisation because every business is truly different from the next. For an organisation to successfully optimise performance and get the most out of an application, the application must reflect the exact needs of the client and its customers.
OPEX hosting has a proven track record in defining and delivering against organisational requirements and has successfully delivered a number of bespoke applications for large corporates and SME's both in and outside of the contact centre industry.
OPEX Hosting can take standard services and integrate them into a client's existing infrastructure; for example third party databases and other services.
Integration with complimentary technologies
OPEX can integrate products with other technologies such as ASR (Automatic Speech Recognition), TTS (Text to Speech), or mobile data such as SMS.
OPEX has a strong technical development and service delivery team so specialist business applications can not only be provided upon request, but they can be customised, integrated and developed to meet most business needs.