OPEX Call Recording

Related Case Study

Dekra Hosted Call Recording & Quality Monitoring

Business Systems helps Dekra, a premier auto-motivation specialist increase sales and profitability with Hosted Call Recording and Quality Monitoring....

view more

Related Brochure

Call Recording Brochure

OPEX call recording is a hosted service enabling organisations to record calls without the need to install and maintain expensive capital equipment on...

view more

News

OPEX Hosting provide back-up for 111 service

With a number of out of hours healthcare providers having to transfer their call handling to the new 111 service, it’s always good to know there...

view more

Hosted Call Recording Software

Get A Quote

OPEX call recording is a hosted on-demand service enabling customers to record all calls without the need for them to install and maintain expensive capital equipment on their premises.

The service can be customised to best suit the operational requirements of your organisation with various billing options available to ensure you receive the best value package.

How it works

The OPEX service captures the calls made to and from your business in the telephony network and stores them on your behalf for retrieval at your convenience. Calls are kept on-line and can be accessed at any time via a web browser on a PC or from a telephone handset.

Types of calls that can be recorded

The OPEX service ensures inbound and outbound calls can be recorded from any telephone, anywhere and that includes:

  • - Call Center Call Recording
  • - Business landline Call Recording
  • - Mobile Call Recording
  • - VoIP Call Recording

Calls Storage and Archiving

Calls can be automatically deleted at the end of your nominated period. If recordings need to be kept for longer, however, they can be archived remotely or stored at a secure location or at your own premises if preferred. Alternatively additional storage space can be purchased.

Playback Options

Web - Web playback is the most common method with access via the OPEX website portal; you will be given a secure login, user-name and password which will enable you to search for calls and replay them instantly.

How much does it cost?

There is an initial one-off set-up charge and once complete you will be billed for what you use on a pay-as-you-go basis. Reduced charges are available for large volume users.