Self-Service IVR Brochure
OPEX hosted IVR services can automate a wide variety of business processes to speed up customer handling whilst providing a more complete service at l...
Self-Service IVR for Contact Centres
OPEX hosted IVR services can automate a variety of contact centre telephony processes to speed up customer handling whilst providing a more complete service at lower cost.
How it works
With OPEX Hosted IVR your customers will have the ability to give instructions or receive services by either speaking to the system or using the touch-tone keypad.
The customer's instructions are interpreted by the OPEX platform and transferred via the network to the appropriate data system, which in turn accesses specific look-up tables and generates the necessary response.
The system can prompt for customer response by generating a dialogue from a written script (text to speech) or by a series of pre-recorded voice files.
OPEX customers have access to powerful reporting tools which are accessed via our website portal, these provide real-time statistics on caller activity and are an ideal tool to help guide marketing strategy.
OPEX has vast experience of building both large-scale and complex IVR applications within the contact centre environment which can integrate into many different specialised business applications, including:
Overflow services - IVR for High Volume Call Traffic
For contact centres where large volumes of calls are received or unpredictable demand levels can overstretch resources.
Disaster Recovery - Automatic Route-on-Failure
Despite careful planning unforeseen circumstances do cause telephone lines to go down. OPEX self-service IVR offers an automatic disaster recovery re-route service.
Credit Card Payments/Data Capture
A facility which takes credit card payments over the telephone using automated scripts and integrating into customer data. Passwords can be set up so that complete security is offered to customers. Any type of data can be captured with this solution and automatically routed into a business database.
- Capture sales opportunities that would otherwise be lost
- Service calls can be processed without delay
- Access to powerful reporting tools to guide marketing strategy
- Professional advice on set-up and full 24/7 support