OPEX’s latest addition to their range is a unique network-based predictive dialler platform which can be used for outbound and inbound campaigns...
Diallers for Finance & Banking
OPEX has a unique network-based predictive dialler platform, which can be used to develop more efficient and profitable outbound operations within the banking and finance community. This end-to-end VoIP (Voice over IP) and TDM (Time Division Multiplexing) compatible solution incorporates dialling and call recording technology and comes with a fully built-in voice recording capability and real-time monitoring tools.
The OPEX dialling platform is ideal for repetitive, high volume outbound operations providing security and reliability and comes complete with a high degree of self-service and self-control.
Capable of preview and predictive dialling, this OFCOM compliant product ensures that finance and banking organisations can focus more on the business of engaging with customers, by typically achieving talk-time of up to 75% or more.
Ultimately, the dialler delivers on-line compliance at the flick of a switch; it's simple to acquire, it's flexible, it's secure and it's reliable. It also automatically schedules call-backs at times when the contact is most likely to answer.
How it works
The dialler comprises advanced routines which sample historical and real time trends to establish optimum performance based on factors such as team size, time of day, current and historic abandonment rates, typical call length and answer rates.
- Financially dynamic pay-as-you-go model
- Supports repetitive, high volume outbound operations
- Forever young technology - the dialler adapts as the OFCOM rules change
- Low cost access to specialist technology
- Facilitates home worker connectivity
- Fast product implementation
- Incorporates a highly secure, robust platform
How much does it cost?
The dialler application is supplied on a 'pay-on-usage' basis, which is extremely cost effective because it can be expanded or contracted to match seasonal demand or specific sales initiatives. The flexibility ensures excellent financial control, allowing organisations to establish a competitive and sustainable business model.