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OPEX Hosting provide back-up for 111 service
With a number of out of hours healthcare providers having to transfer their call handling to the new 111 service, it’s always good to know there...
Call Routing
Call Routing, also commonly called Call Distribution, or Automatic Call Distribution (ACD) is the ability to receive incoming calls on a specific number, and have those calls intelligently distributed to groups of people within your organisation.
OPEX's Call Craft application provides a sophisticated, yet easy-to-use interface to a hosted call distribution package. This means that you can log in to a secure website, and remotely control who should be receiving which phone calls.
Moreover, unlike traditional hardware-based ACDs which are often very expensive and inflexible, OPEX's hosted ACD has a number of very valuable advantages, and you only pay for what you use on a monthly basis.
Advantages of Hosted ACD
- Highly flexible - OPEX hosted call routing can be accessed from anywhere
- Very simple browser based interface using the latest technology
- Forever-young! Hardware gets old. OPEX ACD is constantly being improved to keep up with technology
- Sophisticated features including routing calls based on rotas or timetables
- Low start-up costs
- Almost infinitely scaleable - both up and down!
