Call Routing, also commonly called Call Distribution, or Automatic Call Distribution (ACD) is the ability to receive incoming calls on a specific number, and have those calls intelligently distributed to groups of people within your organisation.
OPEX's Call Craft application provides a sophisticated, yet easy-to-use interface to a hosted call distribution package. This means that you can log in to a secure website, and remotely control who should be receiving which phone calls.
Moreover, unlike traditional hardware-based ACDs which are often very expensive and inflexible, OPEX's hosted ACD has a number of very valuable advantages, and you only pay for what you use on a monthly basis.
Advantages of Hosted ACD
- Highly flexible - OPEX hosted call routing can be accessed from anywhere
- Very simple browser based interface using the latest technology
- Forever-young! Hardware gets old. OPEX ACD is constantly being improved to keep up with technology
- Sophisticated features including routing calls based on rotas or timetables
- Low start-up costs
- Almost infinitely scaleable - both up and down!