Healthcare

OPEX hosted telephony services are widely used within NHS and healthcare organisations for a number of reasons:

• It's a low cost 'pay-as-you-go' service with no capital equipment to purchase, upgrade or maintain
• All calls are automatically recorded
• Call recordings are stored within the NHS secure N3 network thus ensuring patient confidentiality
• Flexibility to start small and scale fast whilst coping with major changes within the NHS
• Scalability to handle major incidents or pandemics
• Services can be provided to shared infrastructure where switch and phones are not owned

Healthcare customers include Acute, Ambulance and Primary Care Trusts, as well as a number of Out of Hours providers. Healthcare applications for OPEX telephony services include:

• Single Telephone Access 0300 numbers
• Virtual switch
• Intelligent call routing and queuing
• Mobile phone recording
• Clinician rotas
• Pandemic planning
• Switch backup
• Lone worker solutions