OPEX Hosting Telephony Services


OPEX hosted telephony services are widely used within NHS and healthcare organisations for a number of reasons:

  • It's a low cost 'pay-as-you-go' service with no capital equipment to purchase, upgrade or maintain
  • All calls are automatically recorded
  • Call recordings are stored within the NHS secure N3 network thus ensuring patient confidentiality
  • Flexibility to start small and scale fast whilst coping with major changes within the NHS
  • Scalability to handle major incidents or pandemics
  • Services can be provided to shared infrastructure where switch and phones are not owned

Healthcare customers include Acute, Ambulance and Primary Care Trusts, as well as a number of Out of Hours providers. Healthcare applications for OPEX telephony services include:

  • Single Telephone Access 0300 numbers
  • Virtual switch
  • Intelligent call routing and queuing
  • Mobile phone recording
  • Clinician rotas
  • Pandemic planning
  • Switch backup
  • Lone worker solutions