Hosted telephony applications such as call recording, call routing and dialler technology are no longer just the domain of the call centre market. Increasingly general businesses are finding uses for such applications and are using them in a way that enhances their performance, giving them a competitive edge.
Debt collection and accountancy firms are embracing dialler technology to optimise outbound calls and increase productivity in monetary collections. Estate agents, legal firms and courier companies are taking advantage of call recording to assist with dispute resolution and fact verification.
There is also a notable increase in large corporate organisations with distributed offices leveraging the advantages that hosted telephony applications can bring them across multiple sites.
Campaign management and scripting tools have increasing relevance in general business practices ensuring that a consistent brand message and customer focus is conveyed where you have a large outbound or inbound sales or support operation.
Find out how your business could benefit from a hosted telephony application by visiting our why use hosting section or if you already know what you are looking for view our range of hosted services on the product page.