OPEX Hosting Telephony Services

Scalability & Flexibility

When making the case for implementing a hosted telephony solution there are a number of benefits to consider. But for those organisations experiencing rapid growth or needing to expand and contract to meet customers' seasonal or campaign based demands, scalability becomes a key issue.

A good hosted services provider should be able to get an organisation up and running on their system within a matter of days dependent on the complexity of the solution required. The ability to rapidly scale up or down to meet your business requirements due to sales promotions, fluctuating call volumes etc. is possible by purchasing technology 'on-demand'. Hosted allows for fast business growth with little disruption or change to the existing infrastructure.

The ability to add or remove users to or from specific hosted applications is intuitive and moreover the applications can be self-administered by super-users identified within your organisation. Services can be effectively turned on and off like a tap, giving your organisation the flexibility to allocate as much or as little resource to a campaign or project thereby controlling internal costs more effectively.

One of the main advantages of working with a hosted model is that it enables organisations to focus on what they are good at and what they can deliver. There are obvious commercial benefits associated with this and it ensures the organisation's top talent is not diverted away from the areas they should be focusing on.

Flexibility can be achieved by redeploying an in-house IT team to more pressing matters rather than the day to day running of telephony applications, which can be left to the hosted services provider.

Talk to one of our OPEX consultants today on 020 8326 8326 for further information, or email .